Dear Mastercraft Builders,
We’d like to take a minute to thank you for making our dreams come true. We never thought we’d be living in a brand new house. We are really happy with all the details and my wife even got her whirlpool tub smile emoticon We can’t wait for summer to start landscaping and create our outside design. We’ve already entertained numerous family and friends and have gotten tons of compliments. We have and will continue to recommend you. Thanks again for our beautiful home.
We recently moved in to The Alexander built by MC Homebuilders. We wanted to make you aware of how happy we were with the process, and especially our sales person – Alex Ludtke.
Although we are originally from the Washington County area, at the time we selected our lot, plan and built the home – we were living 800 miles away in Western North Carolina. We scheduled a few trips “back home” when we could, but Alex’s constant communication with us during the design and building process, was invaluable.
Starting at the beginning, we were looking at a model on your website. We liked the “price your home” feature, and started there. After receiving a speedy reply, and considering costs, we politely let Alex know that we probably wouldn’t be building with you. However, Alex didn’t give up. He emailed – without being pushy – and floated out an idea — taking a smaller model and customizing it to get exactly what we wanted. Interesting!
Alex worked with us throughout the design process. He listened carefully to what was important to us, and made suggestions. We had an idea of what we wanted – but Alex helped pull it all together. A formal dining room was important to us – but so was a “hearth room” — where we could “bring the outside, in”. This was an unusual request, as we also wanted a 2 way fireplace connecting the great room to the hearth room – but also a kitchen that wasn’t completely open concept. Listening to our life/style, Alex suggested arches – perfect for the look we were trying to obtain. He worked patiently with us as we made all the selections. He explained very clearly what was included, and what was an upgrade. It was great to be able to spend a few hours in your showroom with Alex, and get all the selections done in one trip. We also had specific requests for kitchen layout – and Alex suggested taking the Lodi (showing us pictures) and modifying it to work in our model.
When it came time to pick paint colors, we mailed Alex samples, and asked many questions, as we were making choices from a distance. We couldn’t be more pleased with how the inside and outside painting and staining turned out. (Jim our Expediter helped on the outside choices regarding door trims, etc.)
In our opinion, Alex went “above and beyond” the call of duty. He was always professional, returned calls and emails quickly – often on weekends or evenings if needed, and if he didn’t know an answer to one of our incessant questions – he found out, and got back to us with facts.
We are flattered that our design (which took parts from the Hawthorne, Lodi and Princeton models) ended up being one of the models on your website. Naming it The Alexander was a fitting tribute!
We were also hapy with our Expeditor (Jim D) and the office professionals (Dawn, David). When we signed the contract, we let Alex know we had a grand baby due in November, and wanted to be in by November 1. We actually got occupancy on the 10th, and the baby came a week later. We were happy that our home was constructed – start to finish – within the timeframe requested.
We have thanked Alex, but also wanted to let you know what an asset Alex was to our entire process.
Mike and Barb
Working with MasterCraft and those guys was the best decision we could make. If you need a home built, you have come to the right place and will be just as impressed with MasterCraft as we are.
We had a great experience with MasterCraft. We sold our previous home through them and then planned the next home for several months. All along the way the whole team was very responsive. The thing I most appreciated was there commitment to doing the right thing. Often as we were planning the home there were many decisions where I was thinking of adding or changing something on the home and our sales rep Lorenzo would tell me the truth or help me do additional research and not just look for a way to add cost. The time they took listen to us and help us make good choices was unbelievable. The quality of the work and attention to detail is greatly appreciated now that we are living in our dream home. You will not find another builder that offers the combination of experience, value, flexibility, quality and integrity that MasterCraft brings.
We absolutely love our beautiful new home. Mastercraft made great recommendations on design and customization, allowing us to make our home unique and personal to us. They also worked with us on a very tight timeline and David did everything in his power to get us in on schedule. Their expertise really helped to guide us throughout the process and we highly recommend Mastercraft for all your building/remodel needs!
This is the second home I’ve built with Mastercraft. I like that they spend a lot of time in the early stages making custom changes to exactly how I wanted things in the house. Once the process started, I got weekly calls to be updated on was scheduled and what would be completed. When issues arose, they were upfront and quick to correct those issues. The building process went very smooth..and quick.. from digging the hole to the move-in date was right around 4 months. I’d recommend building a home with Mastercraft. It was competitively priced, quality work and a pleasurable experience.
We wanted to thank you for all of the help you provided in planning and implementing the building of our new home. You were always receptive to our calls (and visits) and helped us in every way possible. You have been great to work with and were always knowledgeable, responsive and willing to assist with the changes we made. We couldn’t be happier with the outcome; our home it is just want we have wanted. Not only is our home perfect for our family, but the Riverwoods neighborhood is the perfect location and setting for us. Having built three homes previously, we felt Mastercraft provided the best quality, location, and value and in our current economic market that is difficult to find!
Thank you again for helping us build a home that truly makes us content!